WEBINAR SERIES

Light lifts to start improving public sector experiences today

Citizens expect a modern user experience when interacting with any public sector organisation, including digital, self-serve options; a seamless online experience between departments; and clear, timely, engaging communications. Meeting those expectations can seem daunting, but Granicus experts are here to help.

Register for our free webinar series packed with quick tips for building a modern digital government. Can’t make a session? Watch any of them on demand, anytime.

You’ll learn:

Easy ways to understand and improve the current user journey
Tactics for standing out in today’s unceasing information deluge
Strategies for delivering the right message to the right person at the right time
Means of breaking down siloes to provide a unified government experience
Advice for making public consultations more than a formality

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Get quick wins and deliver better outcomes

In this series, we will offer simple ways to improve the digital experiences offered to your community, whether you’re just getting started or going through a full-scale digital transformation.

Upcoming webinar details

Public sector organisations collect vast amounts of unstructured data — emails, surveys, social media interactions — but how do you turn it into actionable insights? This session will explore tools and techniques to analyse, organise, and leverage unstructured data for better decision-making whilst remaining compliant.

Date: 18 June 2025
Time:11:00 am [BST]
Duration 45 min
Cost: Free
Speaker: Dan Rhodes, Senior Director, Legal & DPO

Key takeaways:

  • The legal landscape: Gain insight into what compliance looks like and why it is not as stressful as it first might seem.
  • Embracing technology: Understand what part your technology can play in storing and understanding your data within your organisation.
  • Building trust: Don’t be scared to use your data! Use your information in meaningful ways that make a difference in your community and build trust with your audience. This could be as simple as sending the right message to the right person.

Personalisation isn’t just for the private sector — public services can benefit too. Learn how public sector organisations can use data to deliver more tailored experiences, improve decision-making, and ensure residents receive the support and information most relevant to them.

Date: 24 June 2025
Time: 11:00 am [BST]
Duration: 45 min
Cost: Free
Speaker: Tracy Ryan, Director EMEA Marketing

Key takeaways:

  • Personalisation Drives Better Outcomes: Tailored services lead to more relevant support, improved citizen satisfaction, and smarter use of public resources. When services feel personal, people are more likely to engage and trust the system.
  • Data is the Foundation of Personalisation: Effective personalisation starts with good data. Understanding citizen needs, preferences, and behaviours allows public sector organisations to make informed, proactive decisions that improve lives.
  • Start Small, Think Big and Use the Right Tools: You don’t need to overhaul everything at once. Begin with simple, high-impact personalisation efforts, and scale from there. Platforms like Granicus can help you unlock the power of your data and deliver smarter, more connected services.

Watch them on-demand

BEGIN THE JOURNEY OF DIGITAL TRANSFORMATION

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